The time I need to prepare an order for shipping varies.
Ready to ship items are 1-2 weeks.
Made to order items which include the premade styles are 4/5 weeks.
Chopping boards and placemats are up to 6 weeks.
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Returns & exchanges
I do not accept exchanges, as all items are personalised we can not accept them back for a refund unless they are received faulty ( please see faulty conditions below)
Resin products have a 30 day warranty on, if they break by themselves or have a fault when sent we will either remake or refund the order has been received back to us and once an inspection has been conducted to make sure it is a fault.
Buyers are responsible for return shipping costs. If the item is not deemed as faulty we will send the item back to you, no refund will be given.
Hardware – our coloured hardware is only a colour coating, this will eventually fade and turn to silver.
What is and isnt classed as a fault
Tag splitting – that is not caused by being chewed or tugged on.
Colour damage – Not caused by being left in direct sunlight
Missing chunk in resin – again not caused by being chewed, tugged or dragged through the undergrowth.
Resin unsealing – where the back has started to peel away.
Mis pers – where I have missed a number or detail.
Faulty does not include – resin that has broken due to being pulled or tugged on , colouring that has faded due to being left in direct sunlight, warping from being left in the sun, small scratches on the surface, small bubbles in the resin and the vinyl not being 100% straight ( as long as the information is legible it is classed as not faulty)
Once an item has been posted O and O Personalised are no longer in control of your items, and hold no liability if they do not arrive.
We do not hold liability for any injury sustained while using our products
Although resin is non toxic once cured, We advise that you DO NOT ingest resin, please make sure to not leave resin unsupervised with pets or children.
If items are damaged when they arrive we require immediate notification and photographic evidence that this is how it arrived, we will then make a decision on this case.
Vinyl is cut by a machine applied by hand, these can mean that the lettering may not have straight and smooth edges, and the lines may not be 100% straight. No tags will be sent out if the information is not legible to be read.
Although resin is waterproof it may unseal in salt water.
Small dents and bubbles may form in the resin, we try our best to make sure this does not happen and they are minimal however some may still be left behind.
Edging may become damaged over time.
Please be sure to read the care instructions.